FAQ

FAQ

How can we order?

You can place order directly on the website or you can write us an email at [email protected] with the details of your order. In the latter, our customer agent will help you to complete your order.

 
Can we place order using COD?

COD is not available with us for the Online orders. If you are buying from a city where our office is located, then you can place an order over the email and can collect the products from our office by paying in cash.

Where is our office located?

Our office is located in Delhi. Kindly check our contact us page with the complete address.

How many days will it take for the delivery of the products?

It generally takes 1-3 business days to deliver the products. The time varies from product to product and the city of the delivery of products.Also for remote areas location delay might take few more days.

Generally, in all the metro cities the ETA is 2-3 working days but again it depends on the availability of the products and the type of printing method which is selected.

You can always check the delivery timelines with our customer agent who will be able to check the availability of the products and can give you an assure date of delivery of products.

What are all the places that you deliver?

We deliver all across India as well as the globe. We are tied up with multiple logistic partners like Bluedart, DTDC, Fedex& various other aggregators to supply goods at maximum Pin Codes within India & Internationally.


Can the products be delivered to different locations of one single order?

Yes, we can deliver it to different locations depending on the quantity & amount of the order & shipping charges will be extra on actuals.

Your account managers will be able to help you on the same. Once you confirm the products that is selected, you can contact our team to check whether you will be eligible to get free deliveries or there will be extra charges for the same.


Will the size of the product be same as mentioned on the website or Catalog?

Yes, 99% of the cases the size will be same. In some cases, especially for trophies the sizes might vary from 0.5 – 1 inches. These are handcrafted products, so the consistency might get affected sometime in the course of production.


Can we get the GST bill?

Yes, we issue all the bills with the GST details so that you can claim input tax. Ensure that while placing the order, you enter your GST no. along with the correct billing name and address.

In case, you have missed initially then you can contact our customer agent or write us an email at [email protected] and we will modify and send the revised invoice with the GST details.

We can issue the revised bill in the same month only when the order was placed. Post that we will not be able to modify the invoice.

 
Can we pay in cash without the GST?

We mandatorily charge GST on all the transactions. Even if you are paying in cash, then also the GST bill will be issued for the same. If you don’t get invoice for any of your transactions, then you can write us an email at [email protected] and we will ensure that you get the invoice.

Can we visit and buy directly from the store?

Yes, you can directly visit the store and place an order.

 

What is the starting price of the products?

The products are starting as low as Rs 35 + GST.

 

Can we see the physical sample before placing the order?

Yes, you can visit our stores located in Delhi to see the physical sample of the product.

Can we get customized printing?

Yes, you can get the products personalised with the contents of your choice. We have various printing options available with us.

However printing cannot be done on lifestyle, kitchenware, homeware, artifacts products.
Please check out the details of the printing options in the Printing Methods page. On most of our products we do free printing.

 
Can we get preview of the design / artwork?

Yes, we have a dedicated designing team to do the artwork of your contents. They will share the artwork with you and will take your approval before finally printing on the products. The creation of art work can be done when we receive clear high resolution files & it might take 1-2 days to create an artwork/design.

 
Can we print our logo / picture on the product?

Yes, you can print or engrave depending on the material of the product. On most of the trophies & medals, we can print the logo or the picture.
For Corporate gifts like pen or keychain, it depends on the availability of the space and the size of your logo.

 

Is anything extra we have to pay for printing and delivery?

For most of the products, the delivery is free of cost across India. This free shipping is only applicable when the products are shipped via the standard mode of the shipment. In case of any express shipping, extra charges are applicable.

For Dealers, Channel Partners & Corporate accounts special conditions apply


Will the trophies reach to me safely (without damage), especially the crystal ones?

We have an efficient packaging team who packs the products in such a way that it should be able to bear all the mishandlings during the transit and can reach safely to your hands.

The crystal / glass / acrylic ones are specially packed in thermocol boxes and much extra care is taken for the same.

 
Can it be gift wrapped?

Yes, on request we can Gift wrapped the product too. Generally, we charge Rs 50 for gift packing. However, in case the size of the product is very big then it will cost a bit more.

Does the colour of the trophy fade after a long time?

The colour will get certainly get affected after a long time for the metallic products. The effect will be less if it is well taken care like the products shouldn’t be kept open in the normal room temperature – ideally, meant to be kept in showcases (covered area) so that it doesn’t get affect with the moisture.

For the plastic and wooden products, it will remain same for a long time.

 
Please advise what lead time is required to have engraving on products?

For engraving, we generally need 1-2 days after the approval of the artwork and then the shipping time period to your location. For bulk order quantity it might take a few days more depending on your quantity.

You can check with our customer agent for the delivery timeline to your city.

 
Do you custom make the trophy?

Yes, we do make customised trophies. We can make any design as per your imagination. Please go through the custom awards section in the home page to understand the process. You can get it touch with our customer agent to explain your requirement or write us an email at [email protected].


How many days will you take to make the custom trophies?

Generally, we need approximately 10 – 15 days for the production and then the delivery timeline.
Still, if the requirement is urgent, we can do within a week too if the design is feasible.

 

If trophy gets damaged do I need to pay for courier charges to send it back or will you arrange for pick up?

The trophy needs to be sent back from your side. Once, we receive the picture of the damaged product within 24 hours of receiving the goods, then our team will inform you whether to send it back or not.

  1. For Dealers, Channel Partners & Corporate accounts special conditions apply

 

Do you deliver products internationally?

Yes, we ship products outside India also. The charges will be extra for the same. Once you give us the details of your order& provide us Zip Code of the location, we will give you freight cost for exports to your country.
We are tied up with multiple logistic partners & we have corporate prices with them.

 
Will I get any discount if I buy in bulk?

Yes, we have discounts on bulk quantity. As you will increase the quantity, the respective discount will be reflected on your product page.

 

How many days you need to make Badges?

We have many Model No.’s in Badges for whom we have a ready stock & can be dispatched in 2-3 working days. But some badges like Brass, Metal or Stainless-Steel etching type. It will take 10-15 working days. Please try & choose the options accordingly.

 

How many days you need to make Lapel Pins?

We manufacture Lapel Pins which are custom made in shapes and sizes as required by the customers. All raw material used by us is of superior quality resulting in the premium finish. The simple lapel pins can be get made in the time frame of 10-15 days. However, the die punched, die embossed, metal cut with enamel colours will require a minimum of 35-40 days. Lapel Pins are manufactured in different types of processes & the manufacturing time depends on number of colours, kind of plating, total quantity & process involved.

 

Are you the manufacturers or just dealers?
We are manufactures & suppliers of all kind of trophies, awards, medals, badges, lapel pins and corporate gifts.

We are manufacturers, Importers & Exporters & supply goods to more than 1000 dealers/channel partners across India who buy from us & supply to their respective clients. However, all products cannot be manufactured & we need third party processing at different units on some products.

 
For any other query, feel free to contact us!